LEARNING OFFICER

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Descrizione

WHAT YOU WILL DO

You will be a key driver of onboard learning and development, translating business priorities into impactful training solutions while fostering engagement in a dynamic, multicultural environment.

· Design and deliver classroom and online training, ensuring quality and engagement.

· Identify learning needs and translate them into targeted initiatives.

· Analyze KPIs (revenue, NPS, complaints, turnover) to improve performance through training.

· Manage onboard mentoring programs, supporting integration and development.

· Support managers in coaching and on-the-job training.

· Promote learning and increase participation through effective communication.

· Ensure compliance with company standards, procedures, and reporting.

· Integrate safety (HESS) and sustainability into training activities.

WHO YOU ARE

You bring solid experience in training and development and a strong drive to create impact in an international, fast-paced environment where learning makes the difference.

Required

· Bachelor’s degree (or foreign equivalent), preferably in Human Resources, Education, Psychology or related fields

· Experience in Language and soft skills training delivery; experience in instructional design is a plus

· Strong facilitation, communication and stakeholder management skills
Proficiency with MS Office (Word, Excel, PowerPoint)

· English and Italian knowledge at least at B2 level

· Organizational, analytical and business-oriented mindset

Nice to have

· Background in Hospitality & Tourism or experience in multicultural environments

· Experience in English teaching or learning delivery in international contexts

WHAT WE OFFER

Your contract

• Fixed-term, full-time contract onboard — typical duration 4–6 months

• Meals and accommodation included throughout your contract

Your life onboard:

• International experience combining travel, personal development, and independence

• Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers

• Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)

• Discounts on onboard restaurants and bars (with possible daily credit)

• Accommodation & services: assigned cabin (single or double) with bathroom

• Cabin cleaning + free laundry service (crew laundrette and uniforms)

• Package delivery service

• Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text

• Discounts on shops, products, hairdresser, and SPA

• Wellbeing & health: Free medical assistance onboard and ashore

• Welfare and wellbeing programs (sports, events, monthly activities)

• Leisure time: Access to gym, lounge, bar, pool, and solarium for crew

• Crew excursions + discounts on guest tours

• Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)

? Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/]

Your growth

• Structured onboarding + welcome kit

• Mentorship program with a dedicated mentor

• Clear career path within your department

• Learning Officer for skills development and continuous improvement

• Development model to identify and promote talented individuals

? Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/

WHY COSTA

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years, offering our guests a unique experience on board and on land.

We are united by a shared passion: to drive success and live their ambition. Whether on board or shoreside, we bring energy, creativity, and a spirit of adventure to everything they do.

Take the next step, join Costa

Additional Info

Contract type: fixed-term, full-time
Application deadline: 01/09/2026
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team (not for submitting applications): [email protected]
Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers